Conflict Management & Lone Worker Personal Safety – 14th March 2019

09:30 – 16:30 at Trowbridge Community Centre, CF3 1TN

This course aims to provide participants with a host of skills and strategies to deal effectively and safely with confrontation. The combination of theory and practical participation, provides delegates with the opportunity to discuss and explore such issues in a safe learning environment.

Learning Objectives
 Personal safety when visiting or meeting individuals in any lone working situation
 Be able to identify situations where their personal safety may be at risk
 Personal online digital security
 Be able to recognise the signs and effects of alcohol, drugs/solvents and mental health issues exhibited by individuals
 Appreciate how confrontation may be expressed through the use of body language
 Be able to use effective communication skills and positive body language to diffuse and manage confrontational situations
 Safe exit strategies when engaging with individuals
 Know when and how to produce effective incident reports after being involved in a challenging situation

There are a very limited number of spaces available on this course. If you would like to book your place please visit here.

Eventbrite - Conflict Management & Lone Worker Personal Safety

An Introduction to Working with Gypsies and Travellers

We have developed a one day introductory course which focuses on key themes and questions arising amongst professionals about Gypsies and Travellers. The course is ideal for members of the statutory, voluntary or private sector wishing to engage or work more effectively with Gypsies and Travellers

Why Gypsies and Travellers Wales?

With over thirty years supporting Gypsies and Travellers in and around Cardiff, our courses will help you to develop your knowledge and understanding of the community and focus on a number of specialist issues, including accommodation and homelessness, welfare and social issues, health and education. 

How is training delivered?

Individuals can attend open courses that are delivered primarily to Cardiff City Council staff at Trowbridge Community Centre and locations around Cardiff. Alternatively, we can come to your organisation and deliver training in-house. We can develop training tailored to your organisation’s need. 

How much does training cost?

Individual places cost from £50 per person for a full day, and from £30 for a half day.  Courses can be delivered in house from £400 per day.

Certain courses may incur a small surcharge if there are extra materials needed to deliver the course. We will let you know about this at the time of booking. Please contact us for prices to deliver courses for your organisation outside of South East Wales.

If you would like to discuss your training needs or book on to one of our courses, please contact us here or call 029 2021 4111. 

Please note: there will be a standard charge of £20 for any cancellations made less than 5 working days before the course date. Cancellations made within 3 working days of the course will incur the full charge (or a minimum of £20). Participants who have booked but do not attend a training course without first notifying us will also incur the full charge.

For more information please call us on 029 2021 4411 or email